Inspecting Machines Prior to Acceptance
When shipping large, heavy items such as a vending machines, it is possible for damage to occur during transport. And, it is our customers’ responsibility to ensure their vending machines are inspected during delivery for damage before accepting and signing for the machine(s).
We will be happy to replace any machines damaged during transit if you follow these simple steps and inspect your shipment for damages upon arrival. Failure to inspect the machines could result in the customer assuming full responsibility for any and all damages.
NEVER SIGN FOR ANY MACHINE BEFORE YOU INSPECT IT. You must inspect the package to see if there is any damage. We strongly recommend that you open each package regardless of what the exterior of the package look like since there can be concealed damage. Once the delivery driver leaves it is too late for us to file a claim and it becomes the sole responsibility of the customer to file a claim. Do not allow the driver to pressure you into signing before inspecting the machine(s). You have the right to inspect your machine(s) before signing. If you identify damage, contact our Customer Service Department immediately at 1-800-247-1787 and DO NOT accept the machine by signing for it.
How to Report Freight Damage
All shipping damage must be reported to our Customer Service Department. The Customer Service Department can be reached at 1-800-247-1787 or CST@wittern.com. To report any damage, please use our Freight Damage Form.
If you find any damage upon inspection to the package and/or machine (no matter how small) simply note the item and quantity damaged on the bill of lading while the driver is there. For example: “Hole on right side of Package 1” or “Package 2 crushed on the corner and machine with same damage”.
Then notify the Customer Service Department at 1-800-247-1787 immediately for a replacement order. You will need to fax your copy of the bill of lading noting the damages to the Customer Service Department at 515-274-5775. The Customer Service Department will contact the delivery company for verification and a replacement order will be processed upon verification.
All claims for damages must be made to the Customer Service Department within seven (7) days of delivery. No claims can be processed after that time. Each delivery company will have their own terms and restrictions on claims.
IF YOU DO NOT MAKE NOTE OF DAMAGES ON THE DELIVERY TICKET, IT BECOMES YOUR SOLE RESPONSIBILITY TO FILE THE CLAIMS WITH THE CARRIER. THERE WILL BE NO EXCEPTIONS!